ICMA EXPO Speakers

Tuesday Keynote Speaker: Bernard Baumohl
The Global Economic & Geopolitical Outlook: What are the Opportunities & Risks Ahead?

For the first time in a decade, we have a broad based global economic recovery. Consumers and businesses around the world are ramping up spending and this will accelerate new orders for manufacturers. But which countries will be the leaders and laggards in this economic upswing and how will it impact inflation, interest rates, and currencies? At the same time, waves of new disruptive technologies are reshaping how we conduct business. Online shopping has revolutionized retail and B-to-B sales. Payments systems have evolved from simple cash to hi-tech credit cards, cell phones swipes, and now moving toward direct peer-to-peer transactions based on blockchain technology. Yet hovering menacingly over all is the harsh reality that economic and geopolitical shocks will also become more frequent in the future. Which of these major threats are most likely to erupt in the next 12 to 24 months and what would be the consequences for the global economy?

Bernard Baumohl is chief global economist at The Economic Outlook Group. He is well known for being ahead of the curve in assessing the direction of the U.S. and world economy. Mr. Baumohl began his career as an analyst with the Council on Foreign Relations, a think tank specializing in international affairs and national security. He later served as an economist at European American Bank with responsibilities to monitor the global economy and develop forecasts. Mr. Baumohl was also an award-winning economics reporter with TIME magazine who covered the White House, Federal Reserve and Wall Street.

A sought out international speaker, he frequently makes keynote presentations before conferences, workshops and legislatures on the latest economic and geopolitical outlook. In additional to his current post as chief global economist, Mr. Baumohl is on the faculty of the New York Institute of Finance, where he conducts seminars on how forward-looking economic indicators can help business leaders better foresee turning points in the economy. He has also previously lectured at NYU and Florida Gulf Coast University.

Mr. Baumohl is a member of the monthly Wall Street Journal Economic Forecast Panel and his projections on the economy and geopolitical trends are frequently cited in the New York Times, Washington Post, Business Week, Financial Times, and on National Public Radio. He also served as a regular commentator on TV’s Nightly Business Report.

Mr. Baumohl is author of The Secrets of Economic Indicators: Hidden Clues to Future Economic Trends and Investment Opportunities (Pearson Education). The best-selling book is in its 3rd edition and has been translated into several languages, including Chinese, Japanese, Russian, and German.

He is also a recipient of the John Hancock Award for Excellence in Financial Journalism, and is a member of the National Association for Business Economics and the American Economic Association. Mr. Baumohl holds an M.A. from Columbia University’s School of International Affairs.

Wednesday Keynote Speaker: Amy Lucas
The Six Laws of Customer Experience

Lucas will share how organizations can make better, more customer-centric decisions by following the “Six Laws of Customer Experience.” Attendees will learn about the case for customer experience and why it matters now more than ever, about how people and organizations behave and the things organizations that excel in customer service do differently than others to consistently create and deliver positive customer experiences.

Aimee Lucas, CCXP Vice President & Customer Experience Transformist

Aimee has over 15 years of experience improving service delivery and transforming the customer experience through people development and process improvement initiatives. Her areas of expertise include market research, program management, marketing, instructional design and training.

Prior to joining Temkin Group, Aimee was responsible for implementing the client experience strategy and managing the Voice of the Customer (VOC) program for one of the top 10 public accounting and consulting firms in the US. Her work included planning and managing strategic initiatives collaborating with cross-functional teams to introduce ‘new-to-company’ functions and improvements. Past projects include starting the firm’s internal market research function, managing the design and implementation of its sales and relationship management process, and delivering instructional design and training services across the organization.

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